Refund and Cancellation Policy

1. Free Trial

The Advariant free trial does not result in an automatic charge. A paid subscription begins only when the user actively selects a plan and completes payment.

2. Subscription Cancellation

Users may cancel their subscription at any time. The subscription will remain active until the end of the current paid billing period and will not renew afterward. Cancellation does not constitute a refund, and charges already paid for the current period are not automatically refunded.

If a subscription refund is approved, the subscription will end immediately and the related plan access and unused credits will be removed.

3. Refund Eligibility

• A refund request may be submitted within 24 hours of the first subscription payment if none of the paid credits have been used.
• Subscription charges are generally non-refundable once paid credits have been used.
• Completed repeat plan purchases and other one-time orders are generally non-refundable, except in cases of duplicate charges, incorrect amounts, or other confirmed technical billing errors.
• A credit pack refund may be requested within 24 hours of purchase only if none of the credits have been used. Used credit packs are non-refundable.
• All requests are subject to review. Submitting a request does not guarantee approval.

4. Failed AI Tasks

If an AI task fails because of a system or model error, credits for the failed portion will be returned according to the applicable product rules. A credit return is not a cash refund.

Credits used for successfully generated results that can be viewed or downloaded are non-refundable.

5. How to Request a Refund

Email support@neuxmind.com and include:

• Your Advariant account email;
• Payment date and amount;
• 微信支付 payment ID, invoice ID, or other order information; and
• The reason for your request.

6. Refund Processing

Approved refunds will be processed through the original payment path supported by the payment provider. Processing time depends on the payment provider.

If you have a question about an order, please contact us so we can verify the order details. We may temporarily restrict paid account features while the order is under review.

Contact: support@neuxmind.com